General manager
Faire défiler la pageGeneral Manager
A general manager, is a shrewd business leader. The success of their establishment depends on their skills as an administrator, manager, strategist and sales professional…
Their objective is twofold: to ensure that their guests are satisfied and that their hotel thrives.
The Role of a General Manager
Their role varies depending on the size of the hotel:
- In a small establishment, their responsibilities are wide-ranging: welcoming guests, managing bookings, coordinating the layout and décor, negotiating with suppliers…
- In a large hotel, their duties are more management-focused: recruitment, training and coordination of teams, setting pricing policy, monitoring turnover, sales strategy…
- Within a hotel group, they are responsible for upholding the group’s image and must ensure that standards are strictly adhered to, whether in terms of the hotel’s décor, staff uniforms or the choice of suppliers.
Whatever type of establishment they work in, they drive the growth of their hotel’s business through sound financial management and by fostering customer loyalty.
Key qualities
- Independence & leadership
- Business acumen and interpersonal skills
- Attention to detail and organisational skills
- Ability to take the initiative
- Fluency in languages
- Strong human resources management skills
- Proficiency in managing budgets and costs
- Administrative skills
Key strengths
- Leading a cross-functional team
- Knowledge of various roles, including reception, catering, entertainment and management…
- Customer relations
- Opportunities to travel the world with an international chain
What qualifications do you need to become a hotel General Manager?
This role is open to those with a three-year degree in hospitality or a five-year degree in hotel management. By studying at a specialist hospitality and catering college such as the Institut Lyfe, you’ll have every chance of securing a position as a hotel manager right from the start of your career.
Interview with Christophe Baraton, General Manager of Shutters On The Beach
Christophe Baraton, a graduate of the Institut Lyfe, explains his role and his journey to becoming a General Manager:
All on board with Institut Lyfe for a journey into your future! Along the way, you’ll discover the incredible world of culinary arts, hospitality, food service & pastry through entertaining games, quizzes and other surprises!
